Insights
Points of view for the people responsible for making AI work in operations. Each one is grounded in engagements and in twenty years of watching automation waves succeed and fail for the same reasons.
Your SOPs are fiction. Your event log is not.
Why the documented process is the wrong foundation for an agent, and what to ground it in instead.
ReadWhy AI agents fail in month three
The pilot works. Then the exceptions arrive. The missing layer is context, not capability.
ReadThe third operator
Designing work for people, agents and the software you already own, without pretending any of them can do it all.
ReadGo-live is a threshold, not a date
What it takes to give a risk committee an evidence-based answer to the only question that matters: how do you know it is safe?
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